Privacy Policy

Last updated: January 2024

Introduction

verdant-isle ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our travel services.

By using our website and services, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We may collect information about you in various ways:

Personal Data

When you make enquiries or bookings, we may collect:

• Name and contact details (email address, postal address)
• Travel preferences and requirements
• Passport details and travel document information (when required for bookings)
• Payment information (processed securely through our payment providers)
• Special requirements including dietary needs or accessibility requirements

Automatically Collected Data

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website information
• Device and operating system information

How We Use Your Information

We use the information we collect to:

• Process and manage your travel bookings
• Communicate with you about your enquiries and bookings
• Provide customer support and respond to your requests
• Send promotional communications (where you have opted in)
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: to fulfil our travel service agreements with you
• Legitimate interests: to improve our services and communicate relevant information
• Consent: for marketing communications and non-essential cookies
• Legal obligation: to comply with applicable laws and regulations

Data Sharing

We may share your information with:

• Travel suppliers (airlines, hotels, tour operators) necessary to fulfil your booking
• Payment processors to complete transactions securely
• IT service providers who help us operate our website
• Government authorities when required by law

We do not sell your personal information to third parties.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for seven years for tax and legal purposes. You may request deletion of your data at any time, subject to our legal retention requirements.

Your Rights

Under data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be transferred to and processed in countries outside the UK and European Economic Area in connection with travel bookings. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

verdant-isle
14 Deansgate Arcade
Manchester, M3 2BQ
United Kingdom

Email: [email protected]

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.